Creating a template for client testimonials demands that you think about what
type of responses you want to get. Asking the right questions can make a world
of difference when it comes to what your clients will write about your service.
Going above and beyond the clients' expectations is a great way to ensure
that they will give you positive feedback and refer you to their friends and family.
This could mean anything from working with them outside of your regular business
hours to suggesting where they can get the perfect bathroom furniture vanities
for their en-suite. No matter what you do for your clients, ensuring their satisfaction
is a great way to ensure positive testimonials.
There are many ways to go about creating a neutral template that will be easy
for your clients to fill out, and will not persuade or pressure them to say
one thing versus another. There are many online companies that specialize in
creating templates for real estate testimonials. These templates can be customized
and tailored to suit your needs, whether you are looking for feedback from the
couple you sold the homemade quilt to, or the family that you found
the perfect photographer for. Yet purchasing a professional template
can have its drawbacks as well. Not only will this service be costly, it may
not be exactly what you are looking for. Creating your own template can be a
simple and fun task that you have total control over.
Consider the end result that you want out of the testimonial when deciding
which questions you want to appear on the testimonial. Remember to cover all
aspects of your service from the beginning search for a home, or for oceanfront property for sale, to the home inspection and the final paper work, to the big
moving day. Making sure that all of these aspects run smoothly is the first
step towards receiving positive customer feedback.
It is best to ask questions that have a neutral tone, such as 'Describe how
your needs were met over the course of working with your real estate agent'.
This leaves the question open to interpretation, and suggests that the client's
needs were indeed met, without sounding persuasive. Another open ended question
that you could use on your testimonial could be 'What aspect of your experience
did you enjoy the most, or what stands out about your experience working with
your real estate agent?'. This example also leaves the client free to state
the best part of their experience and, again, suggests that they are satisfied
without stating this bluntly.
Whether you deal in commercial real estate, the condominium downtown Toronto
market, or anything in between, creating your own template for client feedback
is an excellent way to grow your business. Creating a neutral template that
will not openly pressure your clients regarding what to say is an excellent
way to get great reviews. Positive testimonials are a very popular way to increase
your client base, and this can be done very inexpensively - and in today's
tough financial times, saving money is always an attractive option!